Shipping, Returns & Payment

ORDERING & SHIPPING PROCEDURAL CHANGES FOR OUR PLANT THERAPY COLLECTION.

Due to the current Covid pandemic we have had to make a few necessary changes to the way we import our Plant Therapy Collection. These changes affect our Plant Therapy Collection ONLY!.       

Right now shipping from the United States to Australia is extremely cost prohibitive, therefore in an effort to ensure we can continue to source and provide you with these amazing products we have made the following changes:

Effective immediately we will be importing two (2) bulk orders only per month. 

These orders will occur on the 15th day & the last day (28th, 30th or 31st day) of every month at 12pm AEST.

So if;

- You place an order for items in our Plant Therapy Collection by 12pm AEST between the dates of the 1st & the 15th of any month; your order containing items from our Plant Therapy Collection will not be processed until 12pm AEST on the 15th day of that month.

- You place an order for items in our Plant Therapy Collection by 12pm AEST between the dates of the 16th & the 28th, 30th or 31st, your order containing items from our Plant Therapy Collection will not be processed until 12pm AEST on the LAST day of that month.(28th, 30th or 31st; which ever date is the last date for that month)

Your order will be shipped to you on the same day the bulk order arrives at our head office in accordance with your chosen shipping method. (Parcel Post or Express Post) 

There are two (2) Shipping methods to choose from:

1. FedEx International Economy (Plant Therapy Discounted Bulk Parcel Post): 7-10 business days transit from the United States to Australia; and

2. FedEx International Priority (Plant Therapy Discounted Bulk Express Post): 5-7 business days transit from the United States to Australia.

The difference between the two (2) shipping methods is transit time and shipping cost.

So if;

- You select "Plant Therapy Discounted Bulk Parcel Post your items will take between 7-10 business days to transit from the United States to Australia via FedEX International Economy; and will be dispatched to you usually on the same day the bulk order arrives at our head office by Parcel Post only.

- You select "Plant Therapy Discounted Bulk Express Post your items will take between 5-7 business days to transit from the United States to Australia via FedEX International Priority; and will be dispatched to you usually on the same day the bulk order arrives at our head office by Express Post only.

SHIPPING PROCEDURES FOR ALL OTHER PRODUCTS LISTED ON OUR WEBSITE.

There is no change to shipping procedures for all other products listed on our website. There is only one (1) shipping option:

*Standard Parcel Post - Flat Rate $10.00 

What if I ordered a combination of products?

If you place an order with a combination of products, we will dispatch your order separately at no additional cost to you. Express Post is only available for our Plant Therapy Collection. All other products will be shipped to you within 2 business days and your Plant Therapy products will be dispatched in accordance with your chosen shipping method, when the bulk order arrives at our head office. (Parcel Post or Express Post)

AUSTRALIA WIDE SHIPPING PRICES:

*PLANT THERAPY DISCOUNTED BULK PARCEL POST - Flat Rate $10.00 Ordered in by FedEx International Economy and dispatched to you by Parcel Post

*PLANT THERAPY DISCOUNTED BULK EXPRESS POST - Flat Rate $25.00 Ordered in by FedEx International Priority and dispatched to you by Express Post

*STANDARD PARCEL POST Flat Rate $10.00

*FREE SHIPPING – Minimum spend $150.00. Free Shipping is based on your order total regardless of the combination of products you order. If your order meets the free shipping terms and your order includes products from our Plant Therapy Collection, free shipping will default to the Plant Therapy Discounted Bulk Parcel Post, unless you choose to upgrade to Plant Therapy Discounted Bulk Express Post. (Then your Plant Therapy Products will be sent to you separately by Express Post and you will be charged the $25 Flat Rate Fee)

Note: Please allow up to 4 business weeks “transit” during unexpected, extremely annoying but unfortunately unavoidable "Covid Pandemic Peak" shipping delays and note shipping and transit days are calculated on business days excluding public holidays & weekends in Australia & the United States.

 

NEW ZEALAND WIDE SHIPPING PRICES:

ORDERING & SHIPPING PROCEDURAL CHANGES FOR OUR PLANT THERAPY COLLECTION.

Due to the current Covid pandemic we have had to make a few necessary changes to the way we import & dispatch our Plant Therapy Collection. These changes affect our Plant Therapy Collection ONLY!.       

Right now shipping from the United States to Australia is extremely cost prohibitive, therefore in an effort to ensure we can continue to source and provide you with these amazing products we have made the following changes:

Effective immediately we will be importing two (2) bulk orders only per month. 

These orders will occur on the 15th day & the last day (28th, 30th or 31st day) of every month at 12pm AEST.

So if;

- You place an order for items in our Plant Therapy Collection by 12pm AEST between the dates of the 1st & the 15th of any month; your order containing items from our Plant Therapy Collection will not be processed until 12pm AEST on the 15th day of that month.

- You place an order for items in our Plant Therapy Collection by 12pm AEST between the dates of the 16th & the 28th, 30th or 31st, your order containing items from our Plant Therapy Collection will not be processed until 12pm AEST on the LAST day of that month. 28th, 30th or 31st; which ever date is the last date for that month)

Your order will be dispatch to you usually on the same day the bulk order arrives at our head office in accordance with your chosen shipping method. (Parcel Post or Express Post) 

There are two (2) Shipping methods to choose from:

1. FedEx International Economy (Plant Therapy Discounted Bulk Parcel Post): 7-10 business days transit from the United States to Australia; and

2. FedEx International Priority (Plant Therapy Discounted Bulk Express Post): 5-7 business days transit from the United States to Australia.

The difference between the two (2) shipping methods is transit time and shipping cost.

So if;

- You select "Plant Therapy Discounted Bulk Parcel Post your items will take between 7-10 business days to transit from the United States to Australia via FedEX International Economy; and will be dispatched to you usually on the same day the bulk order arrives at our head office by Parcel Post only.

- You select "Plant Therapy Discounted Bulk Express Post your items will take between 5-7 business days to transit from the United States to Australia via FedEX International Priority; and will be dispatched to you usually on the same day the bulk order arrives at our head office by Express Post only.

SHIPPING PROCEDURES FOR ALL OTHER PRODUCTS LISTED ON OUR WEBSITE.

There is no change to shipping procedures for all other products listed on our website. There is one (1) shipping option:

*Standard Parcel Post - Flat Rate $24.00

What if I ordered a combination of products?

If you place an order with a combination of products, we will dispatch your order separately at no additional cost to you. Express Post is only available for our Plant Therapy Collection. All other products will be shipped to you within 2 business days and your Plant Therapy products will be dispatched in accordance with your chosen shipping method, when the bulk order arrives at our head office. (Parcel Post or Express Post)

*PLANT THERAPY DISCOUNTED BULK PARCEL POST - Flat Rate $24.00 Ordered in by FedEx International Economy and dispatched to you by International Post Standard

*PLANT THERAPY DISCOUNTED BULK EXPRESS POST - Flat Rate $39.00 Ordered in by FedEx International Priority and dispatched to you by International Post Express 

*STANDARD PARCEL POST – Flat Rate $24.00

*FREE SHIPPING – Minimum spend $150.00. Free Shipping is based on your order total regardless of the combination of products you order. If your order meets the free shipping terms and your order includes products from our Plant Therapy Collection, free shipping will default to the Plant Therapy Discounted Bulk Parcel Post, unless you choose to upgrade to Plant Therapy Discounted Bulk Express Post. (Then your Plant Therapy Products will be sent to you separately by Express Post and you will be charged the $39 Flat Rate Fee)

Note: Please allow up to 4 business weeks “transit” during unexpected, extremely annoying but unfortunately unavoidable "Covid Pandemic Peak" shipping delays and note shipping and transit days are calculated on business days excluding public holidays and weekends in Australia and the United States.

 

AWAITING FULFILLMENT

Your order has been received and is being processed in accordance with your chosen shipping method. Once your order has been processed we will update the status of your order to awaiting shipment.

AWAITING SHIPMENT

Your order has been processed and is being prepared to be packed in readiness to be handed over to our carrier for dispatch in accordance with your chosen shipping method. Once your order has been dispatched we will update the status of your order to partially shipped or shipped.

PARTIALLY SHIPPED

Your order is being dispatched separately in accordance with your chosen shipping method. We will update the status of your order to partially shipped and provide you with tracking information for the dispatched items. The balance of your order will be dispatched in accordance with your chosen shipping method on the day they arrive at our home office and we will update the status of your order to shipped and provide you with the additional tracking information for the balance items. 

SHIPPED   

Your order has been handed over to our shipping carrier for dispatched in accordance with your chosen shipping method. We will update the status of your order to shipped and provide you with your tracking information.

DISCOUNTED BULK EXPLAINED - For Plant Therapy Products ONLY

Orders are placed twice a month at 12pm AEST on the 15th day and/or the last day of every month and will be dispatched to you on the same day the bulk order arrives at our home office in accordance with your chosen shipping method.

STANDARD PARCEL POST EXPLAINED - For all other products listed on our website.

Stocked items are processed and dispatched within 3-5 business days. In some case if an item is not in stock we will instruct our suppliers to dispatch your order direct by Parcel Post.

 

AFTERPAY ORDERS

Orders are processed in accordance with your chosen shipping method once funds have cleared.

 

PAYMENT BY BANK TRANSFER

Payment is required within 3 business days. Your order will be processed in accordance with your chosen shipping method upon receipt of cleared funds. A friendly reminder will be emailed to you once only. Orders will automatically be cancelled if payment is not received by close of business on the 3rd day. 

 

REFUNDS AND CANCELLATION POLICY.

We do not offer a full refund on any orders for "change of mind"

A store credit may be issued for the full amount or if this is not to the customers liking then a "partial" refund will be issued less 100% of the transaction fees charged by your payment gateway. Customers will be required to acknowledge they've requested a refund and agree to receive a partial refund less 100% of the transaction fees charged by their payment gateway. The refund will be delivered through the payment gateway the customer used to process the original order.

In the event you receive an item you did not order it's yours to keep! If your order arrives damaged, please contact us here with your order number and details of the issue so we can rectify the situation immediately. (Photo evidence will be required) If your order does not arrive a replacement will be resent subject our shipping carrier confirming they failed to deliver.